Third-Party Caller Reputation & Contact Verification Acknowledgement and Agreement

Last Updated: January 20, 2026

This Third-Party Caller Reputation & Contact Verification Acknowledgement and Agreement (“Agreement”) is entered into by and between Inscendo LP (“Inscendo,” “Company,” “We,” or “Us”) and the client, customer, or authorized user of Inscendo’s systems (“Client” or “You”).

This Agreement supplements and is incorporated into Inscendo’s Terms of Service and Privacy Policy. By accessing or using the Platform, or by checking any acknowledgement box during onboarding, intake, or system setup, you confirm that you have read, understood, and agree to be bound by this Agreement.

1. Purpose and Background

Inscendo provides access to automation systems, workflows, and CRM technology, including its white-labeled CRM offerings built on third-party platforms (the “Platform”).

As part of best-practice compliance, caller reputation protection, and risk mitigation, Inscendo strongly recommends the use of third-party caller reputation, contact verification, and data validation services (“Third-Party Verification Services”) prior to and during outbound communications.

2. Optional but Strongly Recommended Services

Client acknowledges and agrees that:

• Use of Third-Party Verification Services is not mandatory, but is strongly recommended by Inscendo.
• Failure to utilize caller reputation and contact verification services materially increases the risk of regulatory violations, carrier filtering, call blocking, fines, penalties, and other legal or operational consequences.
• Client voluntarily assumes all risks associated with choosing not to use such services.

3. Third-Party Service Costs and Billing Responsibility

Client understands and agrees that:

• Third-Party Verification Services are typically usage-based, with fees calculated per contact, per validation, or per transaction.
• Charges may be incurred when contacts are uploaded, validated, re-checked, or processed through automated workflows.
• Pricing, billing models, and fee structures are determined solely by the applicable third-party provider and are subject to change.

Client is solely responsible for:

• Establishing and maintaining an account with any selected Third-Party Verification Service, if applicable.
• Providing valid payment information directly to the third-party provider or authorizing usage-based billing through the Platform where supported.
• All fees, charges, and costs incurred based on Client’s contact volume, validation frequency, and automation usage.

Inscendo does not control, guarantee, or absorb third-party usage costs and shall not be responsible for unexpected, high-volume, or unanticipated charges resulting from Client activity.

4. Client Data Responsibility and Verification

Client represents and warrants that:

• Client is solely responsible for the source, accuracy, legality, and compliance of all contact data uploaded or processed through the Platform.
• Client has obtained all required permissions, consents, and authorizations necessary for the use of such data.
• Inscendo does not independently verify the legality, consent status, or regulatory compliance of Client-provided data.

Client acknowledges that Inscendo’s systems are designed for high-efficiency automation, and bypassing recommended verification or validation steps may result in:

• Workflow failures or system errors.
• Carrier reputation degradation.
• Message or call blocking.
• Increased compliance exposure.

Such outcomes do not constitute platform defects, service failures, or breaches by Inscendo.

5. No Liability for Compliance Outcomes

Client expressly agrees that:

• Inscendo, its partners, affiliates, contractors, and technology providers are not responsible for Client’s compliance with federal, state, or local laws, including but not limited to telemarketing, robocalling, messaging, consumer protection, or carrier policies.
• Inscendo does not provide legal, regulatory, or compliance advice.
• All compliance decisions and risk assessments rest solely with Client.
• Client assumes full responsibility for consequences arising from contact sourcing and loading practices, validation or verification choices, outbound communication activity, and failure to implement recommended safeguards.

6. Third-Party Service Disclaimer

Client acknowledges that Third-Party Verification Services are provided by independent third parties not owned or controlled by Inscendo. Inscendo makes no warranties regarding:

• Availability, uptime, or continuity of third-party services.
• Accuracy, completeness, or regulatory sufficiency of validation results.
• Pricing stability or billing practices of third-party providers.

Inscendo shall not be liable for outages, errors, pricing changes, billing disputes, or service disruptions related to third-party services.

7. Assumption of Risk

Client knowingly and voluntarily assumes all risks associated with:

• Use or non-use of Third-Party Verification Services.
• High-volume contact uploads.
• Automated validation or reputation workflows.
• Usage-based or transactional billing.

Client agrees that such risks are inherent to automated communication systems and are not the responsibility of Inscendo.

8. Acknowledgement and Consent

By checking an acknowledgement box during onboarding, intake, or system setup, Client confirms that they:

• Have read and understood this Agreement.
• Understand that third-party, usage-based charges may be incurred.
• Accept sole responsibility for all third-party service costs.
• Agree that Inscendo is not liable for compliance or billing outcomes.

9. Incorporation and Precedence

This Agreement is incorporated into and forms part of Inscendo’s Terms of Service. In the event of a conflict between this Agreement and the Terms of Service, this Agreement shall control solely with respect to third-party caller reputation and contact verification matters.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.