Use case · 3 of 5
Internal service desk.
Knowledge-base search, AI-powered chat triage, ticketing, and RingCentral integration. The capsule a 20-person internal IT or HR helpdesk could replace half their SaaS stack with.
The prompt
One sentence in chat starts the build.
You →
“Build me a service desk: KB search, AI triage chat, tickets, and RingCentral phone support.”
Inscendo IQ →
Plan: 1 capsule (ServiceDesk), 4 widgets (KbSearch, TriageChat, TicketBoard, AgentDashboard), 2 automations (TriageIncoming: AI-powered, EscalateToVoice: driven by RingCentral), 1 integration (RingCentral). Three record types.
TriageIncoming is an AI-powered automation that classifies incoming requests and either auto-answers from your knowledge base or files a ticket. Because it acts on its own, you confirm it explicitly during setup.
Data model
What this capsule keeps track of.
Inscendo IQ designs the data model for you and keeps it tidy as your needs change. You never write a query or design a table; you just describe what your business needs to remember.
KB articles
Your knowledge-base articles (title, body, and category) searchable by meaning, not just keywords.
Service tickets
Who asked, which channel (chat, voice, or email), the subject and body, status, the assigned agent, and resolution time.
Triage decisions
How each request was classified, whether it was auto-resolved, and any notes.
Widgets
The screens Inscendo IQ builds and ships.
Widget
KbSearch
Search your knowledge base by meaning, not just keywords. Click an article to read it inline.
Widget
TriageChat
Customer-facing chat surface. Each message routes through the TriageIncoming automation; auto-answers come back inline.
Widget
TicketBoard
Kanban: triage → in-progress → waiting → resolved. Drag tickets between lanes to change status.
Widget
AgentDashboard
Today's load per agent, MTTR, auto-resolution rate, top-5 unanswered intents.
Automations
The work that happens without you.
- Incoming request · AI-powered
Automation
TriageIncoming
Incoming requests are classified by a limited AI agent. If the knowledge base has a high-confidence answer, auto-reply and resolve. Otherwise, file a ticket and route it to the right team.
- When a call-back is requested
Automation
EscalateToVoice
A RingCentral call-back request creates a voice-channel ticket and routes it to the next available agent.
Integrations
What this capsule connects to.
- RingCentral
Credentials live in your tenant's own secure vault. Paste-a-key providers (Stripe, SendGrid, Twilio) connect in seconds; bring-your-own-app providers (such as Salesforce, HubSpot, GoHighLevel, or RingCentral) are set up step by step with Inscendo IQ, with optional hands-on help via the Companion.
Build this one for your team.
Describe it in a sentence and Inscendo IQ ships it into a tenant you own, then operates it day after day. To be clear about what you just read: this is a reference example of what the platform can build and operate today, not a case study of shipped customer work.