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Use case · 3 of 5

Internal service desk.

Knowledge-base search, AI-powered chat triage, ticketing, and RingCentral integration. The capsule a 20-person internal IT or HR helpdesk could replace half their SaaS stack with.

  • Imagined example
  • Capsule: ServiceDesk
The prompt

One sentence in chat starts the build.

You →

“Build me a service desk: KB search, AI triage chat, tickets, and RingCentral phone support.”

Inscendo IQ →

Plan: 1 capsule (ServiceDesk), 4 widgets (KbSearch, TriageChat, TicketBoard, AgentDashboard), 2 automations (TriageIncoming: AI-powered, EscalateToVoice: driven by RingCentral), 1 integration (RingCentral). Three record types.

TriageIncoming is an AI-powered automation that classifies incoming requests and either auto-answers from your knowledge base or files a ticket. Because it acts on its own, you confirm it explicitly during setup.

Data model

What this capsule keeps track of.

Inscendo IQ designs the data model for you and keeps it tidy as your needs change. You never write a query or design a table; you just describe what your business needs to remember.

Records this capsule manages

  • KB articles

    Your knowledge-base articles (title, body, and category) searchable by meaning, not just keywords.

  • Service tickets

    Who asked, which channel (chat, voice, or email), the subject and body, status, the assigned agent, and resolution time.

  • Triage decisions

    How each request was classified, whether it was auto-resolved, and any notes.

Widgets

The screens Inscendo IQ builds and ships.

  1. Widget

    KbSearch

    Search your knowledge base by meaning, not just keywords. Click an article to read it inline.

  2. Widget

    TriageChat

    Customer-facing chat surface. Each message routes through the TriageIncoming automation; auto-answers come back inline.

  3. Widget

    TicketBoard

    Kanban: triage → in-progress → waiting → resolved. Drag tickets between lanes to change status.

  4. Widget

    AgentDashboard

    Today's load per agent, MTTR, auto-resolution rate, top-5 unanswered intents.

Automations

The work that happens without you.

  • Automation

    TriageIncoming

    Incoming requests are classified by a limited AI agent. If the knowledge base has a high-confidence answer, auto-reply and resolve. Otherwise, file a ticket and route it to the right team.

    Incoming request · AI-powered

  • Automation

    EscalateToVoice

    A RingCentral call-back request creates a voice-channel ticket and routes it to the next available agent.

    When a call-back is requested
Integrations

What this capsule connects to.

  • RingCentral

Credentials live in your tenant's own secure vault. Paste-a-key providers (Stripe, SendGrid, Twilio) connect in seconds; bring-your-own-app providers (such as Salesforce, HubSpot, GoHighLevel, or RingCentral) are set up step by step with Inscendo IQ, with optional hands-on help via the Companion.

Build this one for your team.

Describe it in a sentence and Inscendo IQ ships it into a tenant you own, then operates it day after day. To be clear about what you just read: this is a reference example of what the platform can build and operate today, not a case study of shipped customer work.

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